i believe there was a misunderstanding on the real problem i was experiencing with my toyota sienna van when i brought it in. i was sold a new battery with the thinking it solved my concern with my vehicle. today, i just talked to david, one of the mechanics, who took note of my concern well and offered to take another look at it and offered to look into the matter for another diagnosis, free of charge, next week.
I apologize if there was a misunderstanding. I was the person who sat with you in the car as you described a noise that you felt was related to your car not starting. Upon our testing, we determined that the noise was the normal self-check of the anti-lock brake system, which happens every time the key is turned on. Since the car failed to start easily on the first attempt if it sat for more than a few minutes, we tested the battery and found it at 5% of capacity, and photographed that test result. After the battery replacement, the car started perfectly every time, and the anti-lock brake self test works normally. If there is something that needs further attention, of course we will attend to those needs. The car appears to be loved and needed no additional repairs based on our inspection. The technician performing the inspection is one who has 40+ years of experience, has every certification the industry has to offer, and has extensive experience with your model of car. Let's go over your concerns together to make sure you're satisfied.
- Wright's Automotive Service