Very prompt and professional communication over phone and email. They were able to troubleshoot and repair the primary issue with my truck in one day, and kept it overnight to handle a number of other maintenance issues I'd been putting off for a while. I was provided clear, detailed explanations by email of everything they saw, the quotes were reasonable, and they ultimately charged me less than their full quote as the job didn't require everything they originally estimated. My truck was given back to me firing up instantly and with ice-cold AC. From a COVID protection standpoint, the office staff was fully masked, the office door had a clear and prominent "masks required" sign, and they provided hand sanitizer for customers. Overall, as good of an experience as taking your vehicle to the shop could be.